🛠️Security Configuration

The security configuration dashboard allows you to:

• Enable SocialGuard's spam filter containing 45K spam keywords and phrases

• Setup automatic actions on your Instagram comments through custom rules

• Automatically block bot comments across all your IG channels

Delete or Hide Bot and Spam Comments

Enabling this feature will trigger all incoming comments to be run through our bot analysis algorithm, powered by OpenAI's GPT-4

• If you enable the feature, you will have to define a bot score threshold - the base score is 50/100

• If the bot detection flags the comment with a score higher than your threshold, the comment will be automatically deleted or hidden based on your rule selection

Our bot detection analysis job runs every 3-5 minutes.

Custom Rules

You can perform the following actions through custom rules:

• Delete a comment

• Block the commenter and delete the comment

  • All future comments by blocked accounts will be deleted within seconds after being published

• Hide the comment

• Receive a notification

  • Define a single, or multiple emails to receive an email notification when the custom rule flags a comment

  • This is helpful for monitoring customer complaints or issues

• Respond to the comment

  • Automatically respond to the comment with a message

Setting up a custom rule:

To set up a new custom rule or automation, click the New Rule button.

If you have used the maximum number of custom rules in your tier, the New Rule button will be unavailable. In this case, upgrade your account to add additional rules.

A popup will appear asking for the following information, please fill out all the mandatory fields listed below:

• Rule Name - Mandatory: Input a name to remember what this rule is for. Ex: "Delete crypto giveaway bots"

• Rule Status - By default, the new rule you are creating will be disabled. You can optionally change the status to Enabled to set the custom rule live immediately.

• Accounts Covered - Mandatory: The accounts you want the custom rule to apply to. All posts made on accounts that are selected will have their comments run through this custom rule.

  • Click on this field to display a dropdown of all your connected IG accounts. At a minimum, a single account must be selected.

• Comment/Author: This dropdown will determine if the custom rule should look at the comments message or username.

  • By default the comment's message content will be analyzed, you can change the dropdown to Username to analyze against the commenter account name

  • Example: if you set the option to Comment, and add the keywords "test" to the custom rule, if any incoming comments message contains the word "test", the rule will be flagged as positive. If you had set the option to Username, the rule will only be flagged if the keyword "test" is contained in the commenter's account name.

• Keywords - Mandatory: Input all the keywords and phrases you want the custom rule to analyze against. If any of the items you add are contained in an incoming comment, the custom rule will be flagged

  • Press enter to add a new keyword, you can remove added keywords by clicking the little "x" next to the keyword
• Rule Action: The following actions are available: Custom Rule Actions. By default, the delete action is selected.

Once you have added all the mandatory fields to your new custom rule, please click the Save Rule button. If you have already enabled the rule it will go live immediately.

Editing an existing custom rule

To edit any existing custom rules, click the Edit Rule button on the rule card:

The rule will now be editable, once you have made all your changes click the Save Rule button. You can optionally Discard Changes or Delete Rule.